Our Returns Policy

For online purchases:

You have 28 days from the despatch of your order to return your purchase for a refund; essentially 14 days to notify us that you would like to return the product(s) and then another 14 days to actually return the product(s) by post (at your own cost and risk), with your despatch note as proof of purchase.

Any item being returned must be unused, in its original condition (including packaging and labelling) and have all tags attached. If you use the item or remove / tamper with the tags, you will lose your right to return the goods under our returns policy.

Unless faulty, we are unable to offer an exchange or refund on:

• perishable items
• jewellery to be worn in a piercing
• items that are sealed for personal hygiene reasons where they have been unsealed
• customisable goods

Delivery and return costs are not refundable.

The above policy does not affect your statutory rights including your rights in relation to faulty goods or your right to cancel orders made online. If you wish to exercise your cancellation rights please see the “Statutory Right to Cancel” section below.
Statutory right to cancel

If you are a consumer (i.e. you are not a business) you have the right to cancel your contract with us and receive a full refund. You have 14 calendar days from the day on which you receive your order to notify us that you wish to cancel, and you may do so by contacting us at info@healthsafetyworks.co.uk

If you receive the items from your order on different days, this cancellation period shall end 14 days after the day on which you receive the final item of your order. You must then return your order in full without delay, by post (at your own cost and risk). All goods contained in your order must be returned in their original condition (together with all packaging and labelling) and show no signs of use or damage. We reserve the right to refuse a refund if the goods do not meet this standard.

If your contract is cancelled in full, we will provide you with a refund for the item(s) within 14 days of our receipt.

This right does not apply to:

• perishable items
• jewellery worn in a piercing
• items that are sealed for personal hygiene reasons where they have been unsealed
• customisable goods

How long will the refund take?

The refund will go back onto the original payment method and will be transacted within 14 days of receipt of the returned goods.